"The Trainer's Tool Kit has long been a valued guide for trainers and managers in need of a quick refresher. Now completely updated with hundreds of ready-to-use techniques, the book is still the perfect resource for new trainers, managers who are suddenly asked to train, and training professionals in need of a quick refresher. Comprehensive and arranged in an easy-reference format, The Trainer's Tool Kit, Second Edition, supplies instant guidance specifically designed to make any training task easier and more efficient. The book gives you concise, easy-to-digest nuggets of information you can put to use even at a moment's notice. You'll find here's-how-to-do-it information on need-to-know training topics including:

* the principles of learning * budgeting for training * when to use case studies * handling difficult participants * icebreakers * facilitation tips * flipchart do's and don'ts * learning contracts * overcoming resistance * rewards and recognition

Now even easier to use, completely updated, and containing all the practical information included in the first edition, the book also includes expanded coverage of retention programs such as mentoring and career and succession planning. Taking a fresh look at a broad range of ideas, The Trainer's Tool Kit, Second Edition, shows how to achieve significant performance improvements through effective training."

"The Instant Manager has helped thousands of readers hone the skills and fundamental competencies critical to managerial success. Now in an expanded edition, the book reflects new business realities, giving experienced and novice managers alike the tools and information they need. With much of the material presented in bulleted lists or as quick tips, the book provides instant access to practical advice on subjects such as: * Teambuilding * Leadership * Performance improvement * Conflict management * Written and oral communication * Creative problem-solving * Goal-setting * Decision-making * Motivation * Interviewing and hiring * And many others Read cover-to-cover as a primer or on the job as a daily problem-solver, The Instant Manager helps readers maximize team productivity, drive results, and take charge of their own careers."

"Up-and-coming professionals may have smarts, but they don't have all the answers. Every day presents issues they've never had to consider before. They'll be thankful for "The Portable Mentor." This one-stop resource is jam-packed with hundreds of bite-sized tips and strategies for dealing with common yet critical concerns, from goal-setting, decision-making, and project management to self-development and career planning. A ""24-7"" coach, adviser, and problem solver, "The Portable Mentor" will help readers:

* Be more productive and make better decisions

* Build better relationships with peers and supervisors

* Enhance skills like writing, speaking, listening, time management, and negotiation

* Take better care of their physical and mental well-being

* Get ahead and lay the groundwork for further advancement

Read start-to-finish or consulted as needed, this A-Z companion gives rising professionals practical guidance when they need it: every day."